🔄 Return & Refund Policy

At Comfy, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

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📦 Return Eligibility

We accept returns under the following conditions:

• Returns are accepted within 7 days of delivery

• Items must be unused, unworn, and in original condition

• All original tags, packaging, and accessories must be intact

• Shoes showing signs of wear, damage, or alteration are not eligible for return

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🔁 Return Process

To initiate a return:

• Contact our customer service team within 7 days of delivery

• Provide your order number and reason for return

• Once approved, return instructions will be shared

Customer Service Contact:
📞 0345-6777175
📧 comfy.by.buttfootwear@gmail.com

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🚚 Return Shipping

• Return shipping charges are the responsibility of the customer

• If the product is defective or damaged, return shipping will be covered by Comfy

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💰 Refund Policy

• Once the returned item is received and inspected, we will process the refund

• Refunds are issued to the original payment method

• Refund processing time is 5–7 business days after inspection

• Shipping charges are non-refundable, unless the item is defective

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🔄 Exchanges

• Exchanges are subject to product availability

• Customers may exchange for a different size or design within 7 days

• Exchange shipping costs may apply

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❌ Non-Returnable Items

The following items cannot be returned or refunded:

• Used or worn shoes

• Items without original packaging or tags

• Products damaged due to customer misuse

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📜 Policy Updates

Comfy reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.